Southland Internet Services' goal is to provide reliable internet access for our subscribers.  Our account policies were designed to help make your use of the Internet a positive and secure experience.

We are committed to and support the free flow of information and ideas over the Internet.   We do not actively exercise editorial control over or monitor the content of our users' web sites, however, we do reserve the right to remove any material which is illegal by local, state or federal law; and/or material which could subject us to liability.

Certain situations can decrease our ability to provide high-quality service, therefore, these situations are prohibited:

  • Using personal account web space for hosting commerical or business related web pages.

  • Using any type of Southland.Net account or web site for illegal purposes or in support of illegal activities.

  • Transmitting (posting or emailing) unsolicited material through our network. If a user sends unsolicited material through our network, that user will be billed for the amount of time that it takes to deal with anything related to the unsolicited material (responding to complaints, cleaning up returned/undeliverable email, etc)

  • Using a Southland.Net account as a means for collecting and/or answering responses related to unsolicited email or newsgroup messages.

  • Threats of bodily harm or property damage sent through email and/or newsgroup postings.

  • Making fraudulent offers of products, items, or services through the use of any Southland.Net account.

  • Attempting to access the accounts of others, or attempting to penetrate the security measures of any computer network regardless of whether or not the intrusion results in corruption or loss of data.

  • Revealing your account password to others and/or allowing use of your account by others who are not members of your immediate family.
  • Attempting to mask or forge any message header (in part or whole) of any electronic transmission, originating or passing through Southland.Net's system.

  • Cross-posting advertisements for products, items, or services to USENET newsgroups.

  • Continuously posting articles to any USENET or other newsgroup, mailing list or similar forum which are considered off-topic according to the group or forum.

  • Disrupting any newsgroup or mailing lists with frivolous, threatening, or repetitious postings.

  • The use of IRC bots and/or cloning (multiple connections to the same IRC server). If Southland.Net is banned from an IRC server due to the use of bots or because of cloning, the offending account will be terminated.
  • The impersonation or any individual, group or business through the use of a Southland.Net account.

  • Reselling any type of service on our network without prior consent.

  • Any activity which adversely affects our ability to provide quality service, reliable connectivity and good relations with other networks.

Becoming a subscriber to Southland Internet Services constitutes an agreement to acknowledge and abide by the following guidelines:

1. Southland Internet Services' Network is not to be used for any illegal activities or other purposes prohibited by law.

2. The customer assures that all information when applying for an account is correct.   The customer agrees to update this information within a month if changes are made.

3. Copyrighted material can only be placed on the Southland Internet Services system with the author's permission.  The customer or user assumes all risks in determining whether such material is copyrighted or public domain.

4. Southland Internet Services will maintain the strict privacy of all customer and user accounts except in the case of court order.  Southland Internet Services, however, does not guarantee the safety, accuracy, or content of any materials or information on the Internet or any materials the customer transfers or receives on the Internet.  The customer or user acknowledges that all information obtained on the Internet is provided without warranty of any kind and that the customer's or user's risk of acting on such information is entirely his/her own.

5. Southland Internet Services reserves the right to modify the network guidelines at any time by publishing such modifications over this page and sending notices to each customer and user.

6. The customer or user agrees to waive all claims against Southland Internet Services, legal or otherwise incurred through the use of the Internet.  The customer also agrees to indemnify and hold harmless Southland Internet Services from any claims and expenses related to the customer's or user's violation of the Account Guidelines stated on this page.

7. The customer will be held financially responsible for any damage incurred as a result of said customer's violation(s) of any Southland Internet policy. This includes but is not limited to: hardware and/or software repair, and all labor costs related to the violation.


(Users under the age of 18):

Southland Internet Services does not accept minors as customers.  To this extent all new accounts must be paid for and maintained in the name of a legal adult.  Parents who apply for accounts on behalf of minors should understand the Internet contains material which might be harmful to children.  Allowing any level of Internet access poses the risk that your children may be exposed to these materials.  It is the account holder's responsibility to monitor the usage of the account by family members.

Southland Internet Services reserves the right to suspend any user's Internet access, including the right to terminate a user's account at any time and without notice, if we suspect that the user has misrepresented his/her age.


Billing Policies:

  • The customer will pay for all costs associated with the use of his/her account(s).

  • We accept payments by credit card (Visa, MC or Discover) or by check.

  • Monthly charges are billed at the start of the service month.

  • Check-paying customers are sent their monthly statements via email. It is the customer's responsibility to collect the monthly statement from their email box.

  • If payment is not received by the due date, a late fee of $5.00 is added to the account. Past due statements must be resolved within 5 business days or there will be an interruption in service. To re-institute service, a $20.00 charge will be required as well as the past due amount.

  • If a check-paying customer would like a statement sent to them via US Postal mail, a $2.00 fee will be added.

  • We realize that paying by credit card isn't possible for everyone, therefore we are happy to accept payment by check, provided that the customer agrees to make prompt payments. "If you don't pay, you don't play!"

  • Customers may cancel their account by sending email to billing@southland.net or by notifying our business office at 714-441-3000. Accounts will be de-activated at the end of the billing period in which the customer submits his/her request to cancel service. If a customer chooses to cancel an account before all fees owed to us are collected, the customer are still responsible for the outstanding amount.

  • Checks returned for non-sufficient funds must be covered immediately by the customer to ensure that his/her account stays active. Service fees plus bank charges are applicable.


For questions about any of our account policies, please send email to admin@southland.net.

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